1. Who We Are
Prioclen Consulting Ltd ("Prioclen", "we", "us", or "our") is a company registered in England and Wales (Company No. 14185940) with registered offices at 68 Park House Lane, Dinnington, Sheffield, S25 2UH.
We are the Data Controller for personal data collected through this website and our services. Our Data Protection Officer can be contacted at dpo@prioclen.cc.
2. What Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: First name, last name, job title
- Contact Data: Email address, telephone number, business address
- Professional Data: Company name, industry, role seniority
- Technical Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs
- Communications Data: Records of correspondence, enquiries, and consultation requests
- Marketing Data: Preferences for receiving marketing and newsletter communications
3. How We Use Your Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide our consulting services
- To send you our newsletter and insights (with your consent)
- To improve our website and services through analytics
- To comply with our legal and regulatory obligations
- To prevent fraud and ensure the security of our systems
- To send you event invitations and relevant marketing (with your consent)
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: Newsletter subscriptions, marketing communications, non-essential cookies
- Legitimate Interests: Responding to enquiries, improving our services, security
- Contract: Delivering services to clients
- Legal Obligation: Compliance with applicable laws
5. How We Share Your Data
We may share your data with:
- HubSpot: Our CRM and marketing platform (USA — covered by Standard Contractual Clauses)
- Google Analytics: Website analytics (USA — covered by Data Processing Agreement)
- Professional advisers: Lawyers, accountants, auditors under confidentiality obligations
- Regulatory authorities: Where required by law
We do not sell your personal data to third parties.
6. International Transfers
As we operate across the UK, Nigeria, and Canada, your data may be transferred to, stored, and processed in these countries. All transfers are protected by appropriate safeguards including Standard Contractual Clauses where required under UK GDPR.
7. Your Rights
Under UK GDPR, NDPR (Nigeria), and PIPEDA (Canada), you have the following rights:
- Right of Access: Request a copy of the data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data (where applicable)
- Right to Restriction: Request we limit processing of your data
- Right to Portability: Receive your data in a machine-readable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time where processing is consent-based
To exercise any of these rights, contact us at privacy@prioclen.cc.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are retained for 3 years; client engagement records for 7 years.
9. Cookies
We use cookies on our website. Please see our Cookie Policy for full details.
10. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16 years of age.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via email or a prominent notice on our website.
12. How to Contact Us or Complain
For privacy enquiries: privacy@prioclen.cc
If you are in the UK and believe we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
If you are in Nigeria: Nigeria Data Protection Bureau (NDPB) at ndpb.gov.ng.
If you are in Canada: Office of the Privacy Commissioner at priv.gc.ca.